Claimari is email-native by design: the people closest to failed equipment already have a camera and an inbox. The system does the rest.
Send a photo of the failed unit's nameplate to your Claimari address. Manufacturer, model, and serial are extracted automatically and matched to your fleet. If something's missing — the failure description, a contact — Claimari asks for exactly that, and only that, by reply.
Warranty and repair each have their own intake address, so intent is explicit from the first email. No forms, no portal training, no "log in to report a failure."
Every message between you and the supplier runs through Claimari — so the conversation lives on the claim, and response times are measured first-party rather than self-reported. Delivery is bounce-aware: a dead address is flagged loudly, never silently, and never counted against the supplier.
The timeline is append-only. Cancelling a claim adds a "cancelled" event; it doesn't erase what happened. That discipline is what makes the record worth something when a seven-figure dispute lands.
Every claim moves toward an outcome — automatically, with a human in control at every money decision.
Reminders on day 3 and day 6. On day 7, the claim soft-expires — unless the filer extends the wait (up to three times). A late reply always reopens it: manufacturer engagement is what you wanted, so it's never thrown away.
Cancellation is negotiated, not silent. The manufacturer gets a cancellation request with your reason and confirms with one click. If they stay silent, it finalizes after a timeout. The filer is told either way — and the record keeps all of it.
The claim converts to a repair request — same thread, same history — with the filer's confirmation, since it may cost them money. The manufacturer's denial stays on the record; the repair conversation continues where the warranty one ended.
Repair quotes are captured on the claim — amount, terms, source message. The filer approves or declines with one click. Quoted versus final cost are both recorded: the true cost of every failure, on the asset's history.
Because every claim and repair runs through the same record, Claimari can show you supplier performance on your own fleet — reliability by model and cohort, response behavior measured first-party. Not brochure numbers: your equipment, your record.
A demo takes one nameplate photo and about fifteen minutes.
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